07-Day Unconditional Money-Back Policy
We believe in providing clear, straightforward software terms. If you subscribe to any first-time paid subscription tier and find that BizManch does not fit your trade workflow, you may submit a refund request within 07 calendar days of your payment timestamp for a 100% refund.
1. 07-Day Money-Back Policy Scope & Eligibility
Our 07-day money-back policy is designed to give manufacturers, wholesalers, distributors, and suppliers complete peace of mind when testing paid features:
- First-Time Upgrades: The policy applies to initial paid subscriptions on the Starter, Growth, or Scale tiers.
- 14-Day Free Trial Alignment: The Starter tier features an initial 14-day free trial. If you opt into immediate billing or transition into your first paid cycle, the 07-day refund window begins on the exact timestamp of initial payment confirmation.
- Eligible Period: Refund requests must be initiated within 07 calendar days (168 hours) from the payment confirmation timestamp. Requests received after this window are strictly ineligible for retroactive refunds.
- Renewal Exclusions: Subsequent recurring renewals (monthly or annual renewals) are not eligible for the first-time 07-day refund policy.
2. Monthly Subscription Cancellations
For monthly subscriptions outside the initial 07-day policy period:
- Cancel Anytime: You can cancel your recurring monthly plan at any time through your workspace billing settings.
- Access Through Paid Term: Upon cancellation, your workspace retains full access to your plan features until the end of the active billing cycle.
- No Partial-Month Refunds: We do not offer prorated or partial refunds for unused days within a standard monthly renewal period.
- Automatic Free Downgrade: At the conclusion of your paid period, your account seamlessly transitions to the Free Forever tier (up to 25 items, 1 catalogue), ensuring your product data is preserved.
3. Annual Plans & Renewal Cancellation
Annual subscriptions benefit from a 20% discount compared to monthly pricing. If an annual plan subscriber decides to cancel after the initial 07-day money-back period:
- Renewal Opt-Out: You may disable auto-renewal at any time. Your catalogue capacity and team seats will remain available until the full 12-month term expires.
- Non-Refundable After 07 Days: Due to heavy annual discounting and allocated cloud server capacity, annual fees become strictly non-refundable once the 07-day policy window has concluded.
4. Processing Timelines & Payment Source
When a valid refund is approved by our billing desk, it is submitted immediately to our payment aggregator (Razorpay). Funds are credited directly back to the original bank account, UPI ID, or card used for payment within 5 to 7 banking days, depending on your financial institution clearing cycle.
5. Submitting a Refund Request
To request a refund within the 07-day window, you can use either option:
- Email Support: Send an email from your registered account address to [email protected] with the subject line
Refund Request - [Your Registered Phone Number]. - Account Dashboard: Go to your account settings under Billing & Plans and click Request Refund during your eligible window.
Please provide your registered mobile number and transaction invoice number so our support team can verify your record swiftly.
6. Non-Refundable Services & Domain Fees
The following items are strictly non-refundable:
- Custom apex domain registration fees paid to third-party domain registries.
- Add-on services once provisioned or partially consumed.
- Accounts terminated due to violations of our Acceptable Use Policy (such as counterfeit merchandise or illegal goods).
7. Payment Disputes & Abuse Prevention
If you have questions about a payment, please contact our support desk first before initiating a bank chargeback. If an unauthorized chargeback or fraudulent claim is filed against a legitimate transaction, BizManch reserves the right to immediately suspend access to all active catalogues and provide audit logs and proof of electronic delivery to banking intermediaries.
8. Customer Billing Support Desk
For questions about your invoice, plan changes, or refund status, contact our team:
Our dedicated customer success team assists with account setup, onboarding guidance, and subscription billing inquiries.